Contact First
Send your order number, machine model, and reason for return before arranging freight.
FREE FREIGHT ON ALL ORDERS
Returns
Start with support before shipping anything back.
Heavy equipment parts are large, expensive to freight, and often machine-specific. Contact Heavy Iron before returning any item so we can confirm eligibility, return instructions, and the correct destination.
Condition Matters
Items should be unused, uninstalled, and in resalable condition unless the return is being handled as a warranty claim.
Freight Matters
Return freight and restocking treatment depend on the reason for return, item condition, and supplier location.
Wrong part or fitment issue?
Do not install or use the part. Contact us with the machine make/model, serial number if applicable, and photos of the received item. We’ll review the fitment path and next step before freight moves again.