Reach out first.
Send us your order reference, the item or part number, and why you're requesting a return or exchange.
Contact support ORDER SUPPORT
Let's get the issue sorted.
If an item isn't what you expected, please contact us before shipping it back. We'll review the order, the part and the available options with you.
How to start a return or exchange.
Share the condition.
Tell us whether the part has been installed or used. Photos of the item, label and packaging can help us evaluate the request.
Wait for instructions.
Our team will confirm eligibility and any return authorization, shipping address and applicable charges before you send anything.
Please don't send parts back without instructions.
Heavy equipment parts can be costly to transport, and different products or order circumstances may require different handling. A return request is not automatically an approval.
Eligibility, timing, freight responsibility, inspection requirements, refund methods and any fees should be confirmed with the team for your specific order. This page is a request guide, not a substitute for applicable purchase terms.
For shipment damage or a suspected product defect, please keep the packaging and document the issue. Warranty questions have their own review process.
WE'RE HERE TO HELP
Start with your order details.
Have your order reference and product details ready. We'll explain the next steps before you ship anything.