Your order.
Order reference and purchase date, plus the part number, track size or product description.
PRODUCT SUPPORT
Support when parts need attention.
If you're concerned about the performance or condition of a product purchased from Heavy Iron, contact us with your order information and what happened.
What to have ready.
Your machine.
Make and model, operating context and any relevant configuration or serial information for steel undercarriage components.
Photos and details.
Clear photos of the product and concern, along with a short description of what happened and when you noticed it.
Confirm the warranty for your product.
Warranty coverage can depend on the product, supplier, purchase date, application and the conditions described in the applicable warranty terms.
Some rubber-track offerings are marketed with 24-month warranty protection. Do not assume that every category or product has the same coverage. Please refer to the terms supplied with your product or contact our team to confirm the applicable coverage, exclusions and claim procedure.
Submitting information starts a review; it doesn't guarantee that the claim will be approved or that any particular remedy will apply. Our team can advise on next steps after reviewing the order and product details.
If you received the wrong item or need a non-warranty exchange, start with the returns & exchanges page.
WE'RE HERE TO HELP
Need warranty assistance?
Contact us with your order, machine and product details so the concern can be reviewed.